Lead Internal Systems Engineer


Lead Internal Systems Engineer

Reports to

Director, Technical Operations



About Volo

Volo is a new way to intelligently manage product information for brands and retailers. Our platform saves brands time and money by using machine learning and AI to automate the intensive manual work of configuring, optimising and sending product information to different channels (such as Google Shopping, Amazon, eBay, Instagram). But it’s not just about efficiency. Volo’s AI drives growth. It captures and understands data from across the retail ecosystem, then uses this data to provide instantly actionable recommendations, making it possible to optimise product information in response to real-time trends. That means better customer experiences, increased relevance and exposure in search and higher conversion thanks to richer product content.

For a quick overview of our vision watch this video: https://volo.to/thisisvolo

Role Description

Volo approaches IT in a distinctly different way. Whether it’s making sure our colleagues have cutting-edge devices that they like using or bringing the team together with slick and effective collaboration tools, everything we do is about using technology to make Volo go faster.

We are looking for a strategic thinking, innovative, experienced and hands on Internal Systems Engineer to develop, evolve and lead the implementation of the next phase of our IT strategy. You will be working with senior management to develop forward-thinking solutions to complex challenges, while leading and mentoring a team of IT professionals. We are therefore looking for an articulate and energetic individual that can take the lead on projects to integrate our customer facing platform and our internal security systems.

You must also be happy to get stuck into day to day tasks such as keeping our ticket system up to date, along with providing articulate, enthusiastic and well-judged 1st to 3rd line support and advice to our tech-savvy users. You will also take ownership in the continuous improvement of our Office 365, Azure, Zoom and Slack tools.

Volo is a fast paced start-up, with an unrelenting determination to succeed. We are looking for individuals that are as passionate as us to join the team!

What it's like to work at Volo

It is essential for the whole team to understand and be working to support the overall vision for the business. And we recognise that every employee is core to our success. We are passionate about ensuring Volo has a culture of constant learning, knowledge sharing, research time and provides learning and development opportunities. But we also learn a lot from each other. That’s why we have lots of huddles, hackathons and whiteboard days which provide us with the opportunity to learn and grow.

Our ambitious goals mean it is integral for us to work in an open and collaborative way. Every individual has the opportunity to input their thoughts and ideas and we welcome feedback. We ensure there’s lots of opportunity for team collaboration throughout the year along with plenty of social events to bring teams together.

Each quarter, our CEO Ben White leads our quarterly check in where team members from across the business provide an update on progress that quarter and goals and ideas for the quarter ahead.  We also run through our Product Roadmap to understand where we are currently and what we are working on to contribute to the success of our customers and Volo’s strategy. These updates provide a fantastic opportunity for us all to come together and share our knowledge and are followed by an evening of food and drinks.

We also offer great benefits, lots of perks and we’ve invested in the latest technology for our offices and teams in London and Cheltenham.

Why work with us

  • Competitive salary plus benefits 
  • 25 days of annual holiday plus your birthday off as well
  • An ever-changing growth environment with plenty of opportunity to develop your career



If this role sounds exciting to you and you’d like to contribute towards the innovation we’re driving to change how brands and retailers sell online, please apply below.

And if you’re unsure if this role fits your experience, please still get in touch—we’re always looking for talented people, welcome applicants from different backgrounds and would love to hear from you. Email Recruitment@volo.ai